FAQs

Why is my pool water cloudy or has white deposits?

Possible causes:

  • Limescale has deposited in the water
  • Flocculation particles not completely filtered out

Solution:

  • Adjust the pH value between 7.0 and 7.4 (using pH Plus or pH Minus as needed).
  • For flocculated particles: Turn off the circulation system and wait approximately 10–12 hours until the residues settle to the bottom. These can then be removed with a floor vacuum.

  • Limescale deposits (white turbidity or a shimmering film on the water surface) usually disappear after correcting the pH value and adding a suitable flocculant.
  • Important: Do not use with cartridge filters or filter balls – these can stick together!
  • Perform a thorough backwash of the sand filter system . For cartridge filters: Clean the cartridge or replace it if necessary.
Why is my pool water green?

Cause: Algae growth due to insufficient disinfection or filter performance.

Solution:

  • Check and adjust pH value.
  • Use Bärensteiner Algicide regularly.
  • Let the filter system run continuously, backwashing if necessary.
  • In case of severe infestation: carry out shock chlorination or shock treatment.
Foam on the water surface

Cause: Organic contamination, soap residue, too high pH value.

Solution:

  • Use surface cleaners or skimmers.
  • Check pH value and adjust if necessary.
  • Filter regularly and use water care products according to dosage.
Limescale deposits on walls or floor

Cause: Water hardness, incorrect pH value.

Solution:

  • Adjust pH to 7.0–7.4.
  • Use water softeners or anti-limescale products.
  • Remove visible deposits with a brush or special cleaning agents.
Turbidity despite a clean filter

Cause: Fine particles, microalgae or chemical imbalance.

Solution:

  • Test water: pH, chlorine/redox, alkalinity.
  • Use flocculants according to the manufacturer’s instructions.
  • Backwash filter thoroughly or replace cartridge.
Rust-brown discoloration

Cause: Metal ions (iron, copper) in the water.

Solution:

  • Adjust pH value correctly.
  • Use metal removers or special products against metals.
  • Run the filter system and check the filter material if necessary.
Cloudiness after rain or strong wind

Cause: Washed-in dirt particles, dust or leaves.

Solution:

  • Use skimmers and nets.
  • Let the filter system run longer, backwash if necessary.
  • Treat water with disinfectant, check pH value.
Unpleasant smell

Cause: bacteria, excess chlorine or organic residues.

Solution:

  • Test water: Check chlorine, pH and alkalinity.
  • Run the filter system and backwash if necessary.
  • Chlorinate pool water or use algaecide.

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